Refund policy

Return & Refund Policy

We want you to be happy with your purchase. If you are not satisfied with your order, please contact us about a return or refund.

Change of Mind Returns

If you change your mind about your purchase, you have the right to cancel your order within 14 days of receiving your goods. After notifying us, you have a further 14 days to return the goods.

Returned items should be in their original condition and should not have been used beyond what is reasonably necessary to inspect the item.

Return Shipping

For change-of-mind returns, the customer is responsible for the direct cost of returning the item unless we have agreed otherwise.

If an item is faulty, damaged, or not as described, please contact us and we will provide an appropriate remedy in accordance with applicable consumer law.

Refunds

Once we receive the returned item, we will process your refund within 14 days. Where required by law, refunds will include the cost of standard delivery paid by the customer.

Refunds will normally be made to the original payment method.

Damaged or Faulty Items

If your item arrives damaged, defective, or is not as described, please contact us as soon as possible with your order number and photographs of the issue. We will work with you to provide an appropriate remedy.

How to Request a Return

To request a return or refund, please contact us through our Contact Us page with your order number and the reason for your request.

Your Legal Rights

Nothing in this policy affects your statutory consumer rights